Type of Tents in Mina
Category A
Gypsum Board (Double)
Category B
Gypsum Board (Single)
Category C
Clothed Tent
Category D
Clothed Tent
Type of Doors to Mina Tents
Category A
Aluminium Doors
Category B
Aluminum Doors
Category C
Clothed Partition
Category D
Clothed Partition
Camp & Corridor Cleaning Services in Mina
Category A
• One (1) general cleaning session every (4) hours
• One (1) cleaning session inside the tents at least once and upon request
• One (1) cleaning session after each main meal
• One (1) toilet cleaning session every (1) hour
Category B
• One (1) general cleaning session every (6) hours
• One (1) cleaning session after each main meal
• One (1) restroom cleaning session every (2) hours
Category C
• One (1) general cleaning session every (8) hours
• One (1) cleaning session after each main meal
• One (1) restroom cleaning session every (3) hours
Category D
• One (1) general cleaning session every (8) hours
• One (1) cleaning session after each main meal
Pest Control in Mina
Category A
Providing sufficient mosquito traps in each camp and spraying the camp and drains with pesticides before the pilgrims arrive
Category B
Providing sufficient mosquito traps in each camp + spraying the camp and drains with pesticides before the pilgrims arrive
Category C
Providing sufficient mosquito traps in each camp + spraying the camp and drains with pesticides before the pilgrims arrive
Category D
Providing sufficient mosquito traps in each camp + spraying the camp and drains with pesticides before the pilgrims arrive
Soap & Toiletries in Mina
Category A
In sufficient quantities according to the pilgrims' needs
Category B
In sufficient quantities according to the pilgrims' needs
Category C
In sufficient quantities according to the pilgrims' needs
Category D
In sufficient quantities according to the pilgrims' needs
Toilet Cleaning Work in Mina
Category A
Providing (4) cleaners for each bathroom complex around the clock
Category B
Providing (4) cleaners for each bathroom complex around the clock
Category C
Providing (2) cleaners for each bathroom complex around the clock
Category D
Providing (2) cleaners for each bathroom complex around the clock.
Electric Sockets in Mina
Category A
One (1) electrical plug for every (4) m2.
Category B
One (1) electrical plug for every (8) m2.
Category C
One (1) electrical plug for every (12) m2.
Category D
One (1) electrical plug for every (12) m2.
Human Resources in Mina
Category A
Repair of technical malfunctions related to air conditioning, lighting, electricity, bathrooms and appliances
Category B
(1) plumber + (1) electrician + (1) full-time air conditioning technician
Category C
Providing emergency maintenance technicians (electrician - plumber)
Category D
Providing emergency maintenance technicians (electrician - plumber)
Reception of Pilgrims in Mina
Category A
Reception service, guiding pilgrims to their camps and providing drinks
Category B
Reception service, guiding pilgrims to their camps and providing drinks
Category C
Reception service, guiding pilgrims to their camps and providing drinks
Category D
Reception service, guiding pilgrims to their camps and providing drinks
Directing to the nearest place for external services that the pilgrim may need (guidance, fatwa, health, and others) in Mina
Category A
Providing and equipping a customer service office to serve (2000) pilgrims in each camp
Category B
Providing and equipping a customer service office to serve (3000) pilgrims in each camp
Category C
Providing and equipping a customer service office to serve (4000) pilgrims in each camp
Category D
Providing and equipping customer service to serve (5000) pilgrims in each camp
Cotton Pillow House in Mina
Category A
One (1) cotton pillowcase for each pilgrim.
Category B
One (1) cotton pillowcase for each pilgrim.
Category C
One (1) cotton pillowcase for each pilgrim.
Category D
One (1) cotton pillowcase for each pilgrim.
Preparing the areas received from Kadana Company for Development and Development in Mina
Category A
Construction of PVC tents if necessary + preparation of main gates, inspection of kitchens and facilities + cleaning of the camp, bathrooms, partitions and air conditioners + making electrical extensions according to the requirements of Kadana Development and Construction Company + removing old equipment in the camp if any
Category B
Construction of PVC tents if necessary + preparation of main gates, inspection of kitchens and facilities + cleaning of the camp, bathrooms, partitions and air conditioners + making electrical extensions according to the requirements of Kadana Development and Construction Company + removing old equipment in the camp if any
Category C
Construction of PVC tents if necessary + preparation of main gates, inspection of kitchens and facilities + cleaning of the camp, bathrooms, partitions and air conditioners + making electrical extensions according to the requirements of Kadana Development and Construction Company + removing old equipment in the camp if any
Category D
Construction of PVC tents if necessary + preparation of main gates, inspection of kitchens and facilities + cleaning of the camp, bathrooms, partitions and air conditioners + making electrical extensions according to the requirements of Kadana Development and Construction Company + removing old equipment in the camp if any
Facilities for people with special needs and the elderly (level crossings and toilets) in Mina
Category A
Equipping 2% of camp services, including toilets, for people with special needs, in line with the internationally specified percentage.
Category B
Equipping 2% of camp services, including toilets, for people with special needs, in line with the internationally specified percentage.
Category C
Equipping 2% of camp services, including toilets, for people with special needs, in line with the internationally specified percentage.
Category D
Equipping 2% of camp services, including toilets, for people with special needs, in line with the internationally specified percentage.
Shading of corridors in Mina
Category A
Shading main walkways
Category B
Shading main walkways
Category C
Shading main walkways
Category D
Shading main walkways
Covering the paths with artificial grass in Mina
Category A
Artificial turf, hair length (50) mm, density (18900) stitches/m2, compatible with ISO (9001) and ISO (1400) and conforming to European quality standards according to Civil Defense instructions
Category B
Artificial turf, hair length (50) mm, density (18900) stitches/m2, compatible with ISO (9001) and ISO (1400) and conforming to European quality standards according to Civil Defense instructions
Category C
Artificial turf, hair length (40) mm, density (17000) stitches/m2, compliant with ISO (9001) and ISO (1400) and conforming to European quality standards according to Civil Defense instructions
Category D
Not applicable
A/c in Mina
Category A
Freon-Split 24 thousand units per 16 m2
Category B
Freon-split 24 thousand units per 32 m2 + fan
Category C
Freon-Split 24 thousand units per 32 m2
Category D
Freon-Split 24 thousand units per 32 m2
The presence of women in the work team in Mina
Category A
The presence of no less than (2%) women within the work team.
Category B
The presence of no less than (2%) women within the work team.
Category C
The presence of no less than (2%) women within the work team.
Category D
The presence of no less than (2%) women within the work team.
The presence of Saudis in the work team in Mina
Category A
The presence of no less than (50%) Saudis within the work team.
Category B
The presence of no less than (50%) Saudis within the work team.
Category C
The presence of no less than (50%) Saudis within the work team.
Category D
The presence of no less than (50%) Saudis within the work team.
Distribution of publications of the teachings of the ritual performance In the language of Hajj in Mina
Category A
One (1) printed copy for each pilgrim.
Category B
One (1) printed copy for each pilgrim.
Category C
One (1) printed copy for each pilgrim.
Category D
One (1) printed copy for each pilgrim.
Provide a qualified person for religious guidance in Mina
Category A
One (1) guide for each camp.
Category B
One (1) guide for each camp.
Category C
One (1) guide for each camp.
Category D
One (1) guide for each camp.
Provide a sufficient number of employees / workers within the work team in Mina
Category A
(1) employee to provide services for every (50) pilgrims, distinguished by their uniform, distributed 24 hours a day, with the possibility of increasing the number if needed and the available number is insufficient.
Category B
(1) employee to provide services for every (100) pilgrims, distinguished by their uniform, distributed 24 hours a day, with the possibility of increasing the number if needed and the available number is insufficient.
Category C
(1) employee to provide services for every (150) pilgrims, distinguished by their uniform, distributed 24 hours a day, with the possibility of increasing the number if needed and the available number is insufficient.
Category D
(1) employee to provide services for every (200) pilgrims, distributed 24 hours a day, with the possibility of increasing the number if needed and the available number is insufficient.
Provide an interpreter in Mina
Category A
One (1) translator in the camp pilgrims’ language/or English or French for every (1000) pilgrims.
Category B
One (1) translator in the camp pilgrims’ language/English or French for every (1250) pilgrims.
Category C
One (1) translator in the camp pilgrims’ language/English or French for every (1500) pilgrims.
Category D
(1) translator in the camp pilgrims’ language/or English or French for every (1750) pilgrims
Providing customer service supervisors in Mina
Category A
(1) Customer Service Supervisor for every (500) pilgrims, distinguished by their uniform, distributed 24 hours a day, with the possibility of increasing the number if needed and the available number is insufficient.
Category B
(1) Customer Service Supervisor for every (700) pilgrims, distinguished by their uniform, distributed 24 hours a day, with the possibility of increasing the number if needed and the available number is insufficient.
Category C
(1) Customer Service Supervisor for every (850) pilgrims, distinguished by their uniform, distributed 24 hours a day, with the possibility of increasing the number if needed and the available number is insufficient.
Category D
(1) Customer Service Supervisor to provide services for every (1000) pilgrims, distinguished by their uniform, distributed 24 hours a day, with the possibility of increasing the number if needed and the available number is insufficient.
Cooling refrigerators for drinking water bottles in Mina
Category A
One (1) two-door beverage refrigerator with a capacity of (1400) liters and a size of (89 x 150 x 200) cm for every (20) pilgrims.
Category B
One (1) two-door beverage refrigerator with a capacity of (1400) liters and a size of (89 x 150 x 200) cm for every (20) pilgrims.
Category C
One (1) two-door beverage refrigerator with a capacity of (1400) liters and a size of (89 x 150 x 200) cm for every (40) pilgrims.
Category D
Not applicable
Waste containers for corridors and tents in Mina
Category A
Number (2) waste containers with a capacity of (50) kg for each aisle • Number (1) waste container with a capacity of (10) kg for each tent / for every (16) m2
Category B
Number (2) waste containers with a capacity of (50) kg for each aisle • Number (1) waste container with a capacity of (10) kg for each tent / for every (16) m2
Category C
Number (2) waste containers with a capacity of (50) kg for each aisle • Number (1) waste container with a capacity of (10) kg for each tent / for every (16) m2
Category D
• Number (2) waste containers with a capacity of (50) kg for each aisle • Number (1) waste container with a capacity of (10) kg for each tent / for every (16) m2
Security guards in Mina
Category A
Providing security guards at the entrances and a general supervisor around the clock
Category B
Providing security guards at the entrances and a general supervisor around the clock
Category C
Providing security guards at the entrances and a general supervisor around the clock
Category D
Providing security guards at the entrances and a general supervisor around the clock
Wi-Fi internet access in Mina
Category A
Its speed should not be less than (10) megabytes per second.
Category B
Its speed should not be less than (10) megabytes per second.
Category C
Its speed should not be less than (10) megabytes per second.
Category D
Its speed should not be less than (10) megabytes per second.
Storage space for luggage in Mina
Category A
A shelf for every need
Category B
A shelf for every need
Category C
Not applicable
Category D
Not applicable
Sufficient ceramic-tiled and shaded toilets in Mina
Category A
One (1) bathroom for every (50) pilgrims + a hand dryer (within the area provided to the company without requesting an increase in the area)
Category B
One (1) bathroom for every (50) pilgrims + a hand dryer (within the area provided to the company without requesting an increase in the area)
Category C
One (1) bathroom for every (60) pilgrims (within the area provided to the company without requesting an increase in the area)
Category D
Not applicable
Prayer mat in Mina
Category A
One (1) rug for each pilgrim.
Category B
One (1) rug for each pilgrim.
Category C
Not applicable
Category D
Not applicable
Prayer mat in Mina
Category A
Hot water bottles for each (30 people/bottle)
Category B
Hot water bottles for each (50 people/bottle)
Category C
Hot water bottles for each (75 people/bottle)
Category D
Hot water bottles for each (75 people/bottle)
Water heaters for hot drinks in Mina
Category A
Hot water bottles for each (30 people/bottle)
Category B
Hot water bottles for each (50 people/bottle)
Category C
Hot water bottles for each (75 people/bottle)
Category D
Hot water bottles for each (75 people/bottle)
Cotton sheet in Mina
Category A
Without the existence of a sofa
Category B
Without the existence of a sofa
Category C
One (1) cotton sheet with elasticated edges for each person.
Category D
(1) cotton sheet for each pilgrim
Umbrella in Mina
Category A
One (1) umbrella for each pilgrim.
Category B
One (1) umbrella for each pilgrim.
Category C
One (1) umbrella for each pilgrim.
Category D
One (1) umbrella for each pilgrim.
Bag of supplies for the pilgrim in Mina
Category A
A bag of supplies containing: (electronic rosary - unscented soap - hand sanitizer - masks - eye mask for sleeping - toothbrush - toothpaste - razor - coal bag - shaving cream)
Category B
A bag of supplies containing: (electronic rosary - unscented soap - hand sanitizer - masks - eye mask for sleeping - toothbrush - toothpaste - razor - coal bag - shaving cream)
Category C
A bag of supplies containing: (electronic rosary - unscented soap - hand sanitizer - masks - eye mask for sleeping - toothbrush - toothpaste - razor - coal bag - shaving cream)
Category D
A bag of supplies containing: (electronic rosary - unscented soap - hand sanitizer - masks - eye mask for sleeping - toothbrush - toothpaste - razor - coal bag - shaving cream)
Dining hall (dining hall for both men and women) in Mina
Category A
(1) dining hall for men and (1) dining hall for women with an area of (32) m2 for each hall
Category B
(1) dining hall for men and (1) dining hall for women with an area of (32) m2 for each hall
Category C
Not applicable
Category D
Not applicable
Sofa bed in Mina
Category A
(1) bed with a mattress size (200×100) cm with a thickness of (65) cm or a sofa with a bed size (20×175×55) with a minimum pressure of (80) for each pilgrim
Category B
(1) bed sofa, size (12 * 175 * 50) cm, with a minimum pressure of (60) for each pilgrim
Category C
(1) mattress, size (7*175*50) cm
Category D
(1) mattress, size (7*175*50) cm
Golf Carts in Mina
Category A
(1) golf cart for every (500) pilgrims
Category B
Not applicable
Category C
Not applicable
Category D
Not applicable
Juices, healthy water, tea, coffee in Mina
Category A
Juices, healthy water, tea, coffee around the clock
Category B
Juices, healthy water, tea, coffee around the clock
Category C
Healthy water, tea, coffee around the clock
Category D
Healthy water 24 hours a day for all days of Mina: irrigation and the days of Tashreeq at a rate of 3 liters for each pilgrim and (tea, coffee) three times a day.
Water bottle in Mina
Category A
Providing a water bottle for each pilgrim to store cold water.
Category B
Providing a water bottle for each pilgrim to store cold water.
Category C
Providing a water bottle for each pilgrim to store cold water.
Category D
Providing a water bottle for each pilgrim to store cold water.
First aid clinic in Mina
Category A
Providing (4) patient carriers + a nurse unit, in each air-conditioned camp
• (2) medical beds, (1) administrative table, (2) wheelchairs, (1) refrigerator, (4×4) PVC tent, 24,000 BTU air conditioner, metal shelves, carpet
Category B
Providing (4) patient carriers + a nurse unit, in each air-conditioned camp
• (2) medical beds, (1) administrative table, (2) wheelchairs, (1) refrigerator, (4×4) PVC tent, 24,000 BTU air conditioner, metal shelves, carpet
Category C
Providing (4) patient carriers + a nurse unit, in each air-conditioned camp
• (2) medical beds, (1) administrative table, (2) wheelchairs, (1) refrigerator, (4×4) PVC tent, 24,000 BTU air conditioner, metal shelves, carpet
Category D
Providing (4) patient carriers + a nurse unit, in each air-conditioned camp
• (2) medical beds, (1) administrative table, (2) wheelchairs, (1) refrigerator, (4×4) PVC tent, 24,000 BTU air conditioner, metal shelves, carpet
Cover in Mina
Category A
•One (1) summer cover, size (200 x 100) cm, weighing at least (200) g/m (during the summer season), or one (1) winter cover, size (200 x 100) cm, weighing at least (500) g/m (during the winter season), for each pilgrim.
Category B
One (1) summer cover, size (200 x 100) cm, weighing at least (200) g/m (during the summer season), or one (1) winter cover, size (200 x 100) cm, weighing at least (500) g/m (during the winter season), for each pilgrim.
Category C
One (1) summer cover, size (200 x 100) cm, weighing at least (200) g/m (during the summer season), or one (1) winter cover, size (200 x 100) cm, weighing at least (500) g/m (during the winter season), for each pilgrim.
Category D
One (1) summer cover, size (200 x 100) cm, weighing at least (200) g/m (during the summer season), or one (1) winter cover, size (200 x 100) cm, weighing at least (500) g/m (during the winter season), for each pilgrim.
Carpet brushes inside tents in Mina
Category A
Carpet inside the tents with a thickness of (12) mm.
Category B
Carpet inside the tents with a thickness of (10) mm.
Category C
Carpets inside the tents with a thickness of (6) mm.
Category D
Good quality slip
Company name plate and service center number for camp main entrance gate in Mina
Category A
(1) suitable size sign showing the company name and center number, with the addition of the Guest Care and Services Center 920002814 (Customer Service)
Category B
(1) suitable size sign showing the company name and center number, with the addition of the Guest Care and Services Center 920002814 (Customer Service)
Category C
(1) suitable size sign showing the company name and center number, with the addition of the Guest Care and Services Center 920002814 (Customer Service)
Category D
(1) suitable size sign showing the company name and center number, with the addition of the Guest Care and Services Center 920002814 (Customer Service)
An information board to display the information needed by the pilgrim, including the delegation information in Mina
Category A
(2) suitable size signs showing the company name and center number, with the addition of the Hajj Care and Services Center 920002814 (customer service) and information of interest to the pilgrim.
Category B
(2) suitable size signs showing the company name and center number, with the addition of the Hajj Care and Services Center 920002814 (customer service) and information of interest to the pilgrim.
Category C
(2) suitable size signs showing the company name and center number, with the addition of the Hajj Care and Services Center 920002814 (customer service) and information of interest to the pilgrim.
Category D
(2) suitable size signs showing the company name and center number, with the addition of the Hajj Care and Services Center 920002814 (customer service) and information of interest to the pilgrim.
Public urinals in Mina
Category A
Providing urinals next to the bathrooms, 4 in each men’s bathroom complex
Category B
Providing urinals next to the bathrooms, 4 in each men’s bathroom complex
Category C
Providing urinals next to the bathrooms, two for each men’s bathroom complex
Category D
Providing urinals next to the bathrooms, two for each men’s bathroom complex
Cultural requirements (lectures and publications) in Mina
Category A
One (1) lecture per day.
Category B
One (1) lecture per day.
Category C
One (1) lecture per day.
Category D
One (1) lecture per day.
Cotton pillow in Mina
Category A
(1) cotton pillow, size (50*40) cm, minimum for each person
Category B
(1) cotton pillow, size (50*40) cm, minimum for each person
Category C
(1) cotton pillow, size (50*40) cm, minimum for each person
Category D
(1) cotton pillow, size (50*40) cm, minimum for each person
Mist fans in Mina
Category A
One (1) regular misting fan for every (200) pilgrims.
Category B
One (1) regular misting fan for every (400) pilgrims.
Category C
Not applicable
Category D
Not applicable
Electric fan for ventilation of entrances and corridors in Mina
Category A
Air fans for air distribution in the entrance and main corridors
Category B
Air fans for air distribution in the entrance and main corridors
Category C
Air fans for air distribution in the entrance and main corridors
Category D
Air fans for air distribution in the entrance and main corridors
Electric fan for ventilation inside tents in Mina
Category A
One (1) regular fan for every (200) pilgrims.
Category B
One (1) regular fan for every (400) pilgrims.
Category C
One (1) regular fan for every (400) pilgrims.
Category D
Not applicable
Oratory in Mina
Category A
A prayer room with an area of (16) m2.
Category B
A prayer room with an area of (16) m2.
Category C
A prayer room with an area of (16) m2.
Category D
A prayer room with an area of (16) m2.
Hospitality providers in Mina
Category A
Providing a technical staff for food service
Category B
Providing a technical staff for food service
Category C
Providing a technical staff for food service
Category D
Providing a technical staff for food service
CCTV Security Camera System in Mina
Category A
(1) camera at the main gate + (1) camera for each main corridor + (1) camera in each kitchen
Category B
(1) camera at the main gate + (1) camera for each main corridor + (1) camera in each kitchen
Category C
(1) camera at the main gate + (1) camera for each main corridor + (1) camera in each kitchen
Category D
(1) camera at the main gate + (1) camera for each main corridor + (1) camera in each kitchen
Snacks in Mina
Category A
A light meal containing (6) types of the following food: fruit - sweets - processed foods served around the clock (adhering to the meal serving time without delay)
Category B
A light meal containing (4) types of the following food: fruit - sweets - processed foods served around the clock (adhering to the meal serving time without delay)
Category C
(3) snacks (fruits - sweets - processed foods) for each pilgrim daily (adhering to the meal serving time without delay)
Category D
(2) snacks (fruits - sweets - processed foods) for each pilgrim daily (adhering to the meal serving time without delay)
Ready/Dry breakfast in Mina
Category A
Iftar buffet, contains
(4) main courses,
(6) side dishes,
(2) types of fruits,
(4) types of drinks (with a commitment to the time of serving meals without delay)
Category B
Iftar buffet, contains
(3) main courses,
(4) side dishes,
(2) types of fruits,
(4) types of drinks (with a commitment to the time of serving meals without delay)
Category C
(1) breakfast meal for each pilgrim daily containing
(1) main course,
(2) side dish,
(1) types of fruit,
(1) type of drink (with a commitment to the time of serving meals without delay)
Category D
(4) Breakfast: Hydration + 3 Mina for each pilgrim, containing
(1) main course,
(1) side dish,
(1) type of fruit,
(1) type of beverage (with commitment to the time of serving meals without delay)
Hot dinner in Mina
Category A
Daily dinner buffet, contains
(6) appetizers,
(4) main courses
(3) Sweets,
(2) Fruit types,
(4) Beverages (with a commitment to the time of serving meals without delay)
Category B
Daily dinner buffet, contains
(4) appetizers,
(3) main dishes
(2) desserts,
(2) fruit types,
(3) types of drinks (with a commitment to the time of serving meals without delay)
Category C
(1) dinner for each pilgrim daily containing
(1) appetizer items,
(1) Main course,
(1) types of fruit,
(1) type of dessert,
(1) type of beverage (with a commitment to the time of serving meals without delay)
Category D
(4) dinner meals: Troyah + 3 in Mina for each pilgrim, containing
(1) main dish,
(1) type of fruit,
(1) type of drink (adhering to the time of serving meals without delay)
Hot lunch in Mina
Category A
Daily lunch buffet, contains
(6) appetizers,
(4) main courses
(3) Sweets,
(2) Fruit types,
(4) Beverages (with a commitment to the time of serving meals without delay)
Category B
Daily lunch buffet, contains
(4) appetizers,
(3) main courses
(2) desserts,
(2) fruit types,
(3) types of drinks (with a commitment to the time of serving meals without delay)
Category C
(1) daily lunch for each pilgrim containing
(1) appetizer items,
(1) Main course,
(1) types of fruit,
(1) type of dessert,
(1) type of beverage (with a commitment to the time of serving meals without delay)
Category D
(4) lunches: Troyah + 3 in Mina for each pilgrim, containing
(1) main dish,
(1) type of fruit,
(1) type of drink (adhering to the time of serving meals without delay)